Privacy policy

At FARAÉ, we are committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, store and safeguard your data when you visit our website, interact with our content or make a purchase.

This policy applies to all users, including those in the European Union, the United Kingdom and the state of California, and has been designed to meet the requirements of the GDPR, UK-GDPR and CCPA.

1. Information We Collect

We collect personal information that you provide directly when you:

• Place an order
• Sign up for our newsletter
• Create an account
• Contact our customer support team
• Participate in surveys or promotions

This information may include your name, email address, phone number, billing and shipping addresses, payment information and purchase history.

We also collect certain technical data automatically through cookies and similar technologies. This may include your IP address, browser type, device details and site interaction data.

2. Use of Your Information

We use your personal information to:

• Process and fulfill orders
• Communicate with you about your purchases or account
• Provide customer service and support
• Send you marketing updates (only if you opt in)
• Personalize and improve your shopping experience
• Detect and prevent fraud or misuse
• Comply with legal obligations

3. Our Store Platform and Third-Party Payment Providers

Our online store is hosted on Shopify Inc., which provides us with the secure e-commerce platform to sell our products. Your data is stored through Shopify’s databases and application infrastructure, protected by a secure firewall.

If you choose to use a third-party payment option such as Klarna, PayPal, Apple Pay or Google Pay, your data will be shared with those providers solely for payment processing. These providers have their own privacy policies that govern the use of your information. We encourage you to review their terms to understand how your data is handled.

We do not authorize these partners to use your information for anything beyond completing the transaction.

4. Sharing of Your Information

We do not sell or rent your personal data. We share it only with trusted service providers who support our operations, including:

• Payment processors
• Fulfillment and logistics companies
• Email and communication tools
• Analytics and website performance services

These providers are contractually required to protect your information and to use it only for specified purposes.

5. Cookies and Tracking Technologies

We use cookies to recognize your device, remember your preferences and understand how visitors use our site. You may disable cookies through your browser settings, but this may impact site functionality.

For more details, see our Cookie Policy

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy, including for legal, tax and accounting requirements.

7. Your Rights

Depending on your location, you may have the following rights:

If you are in the EU or UK:

• Right to access your data
• Right to request correction or deletion
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with a data protection authority

If you are a California resident:

• Right to know what personal data we collect
• Right to request deletion of your data
• Right to opt out of the sale of personal information (FARAÉ does not sell data)
• Right to non-discrimination when exercising privacy rights

To exercise any of these rights, please contact us at: privacy@farae.com.

8. Children’s Privacy

FARAÉ does not knowingly collect personal information from individuals under 13 years of age. If we become aware that a child has submitted data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with the effective date clearly indicated. We encourage you to review it periodically.

10. Contact Us

If you have questions or wish to exercise your privacy rights, please contact:

privacy@farae.com
FARAÉ Customer Support